Silver Baron Lodge Guest Services Supervisor - Year Round
Job Description:
Please note, this position is located at Deer Valley Resort in Park City, UT.n Year RoundClassic, consistent quality from a winning team!Deer Valley Resort is nestled in the Wasatch Mountains of Utah, just 38 miles east of Salt Lake City International Airport, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Deer Valley Resort is home to a staff of over 2,800 wonderful individuals. Our staff consists of locals, transplants, and seasonal workers from all 50 states as well as international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! Find a great job at a resort that's not only one of the best in the world, it feels a lot like home (last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).NEW! $20 per hour minimum starting wage for non-tipped positionNEW! Financial wellness resources are available to our staffNEW! Tuition discount programs at University of Arizona Global Campus (UAGC)Healthcare options, vision and dental benefits are available for staff members125(k) Cafeteria Plan, 401(k) Savings Plan, and optional life insurance are availableA complimentary Employee Assistance Program is provided for staff membersSki perks include skiing up to seven days per week at Deer Valley Resort during non-holiday periods, friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)Free skiing or riding offered at Alterra Mountain Company-owned resorts (excluding CMH Heli-Skiing) (winter staff only)Free skiing or riding are offered at select local Utah resorts (winter staff only)Discounted lift ticket rates are available for staff members at Ikon Pass partner resorts (employee only) (winter staff only)Subsidized meals at Employee Dining Rooms offered for staff while on shiftSubsidized housing for seasonal full-time staffA variety of discounts are offered to staff members from a wide range of businesses, restaurants, shops and service providers in and around the Park City communityUniforms are provided for most positionsPURPOSE OF POSITION: A guest services supervisor's main objective is to support operations manager, ensure guest, owner and employee satisfaction at the front desk by fulfilling the Deer Valley Difference. We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.JOB DUTIES AND
Responsibilities:Checking guests in and out of Silver BaronGiving guest directions, information and instructionsConcierge duties including making reservations for restaurants and activitiesEfficiently operate Maestro, Deer Valley Resorts property management systemEfficiently operate the Saflok system, room key systemEnsure checklist for the day is completedOversee pre-arrival concierge/front desk processCompetently make a reservation for FIT's or ownersSettle unresolved check outsLog all tickets, vouchers, gift cards and gift basketsBalance and close out lift ticket salesAssist guests with any reasonable requestAssist in coordinating the bell staff for guest pick- ups and drop offAssist in coordinating the bell staff for guest requests as well as luggage pick up and drop offDrive when necessaryEnsure bell staff is properly maintaining the vehicles and completing check lists dailySettle guest balances upon departureHandling of cash, gift card and credit card transactionsHelp the operations manager recruit, manage, train, motivate and evaluate performance of all the front desk staffWork with operations manager to develop weekly bell staff and front desk schedule ensuring proper shift coverage is in line with the budget and occupancy forecastOversee suppliesDemonstrate proactive guest, owner and employee problem resolution with urgency, respect and empathy towards all issues presentedEnsure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communicationAssist Operations Manager with end of season review or annual appraisal of existing staffWork with the Operations Manager to develop processes and procedure to ensure smooth operation and flow at the front deskEstimated Salary: $20 to $28 per hour based on qualifications.
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